CANCELLATION – REFUND CONDITIONS

GENERAL:

When you place an order electronically through the website you are using, you are considered to have accepted the pre-notification form and distance sales agreement provided to you.

Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other relevant laws in force regarding the sale and delivery of the purchased product.

If there is no mention of "including shipping" in the relevant product, the shipping costs will be borne by the buyer.

Each purchased product will be delivered to the person and/or organization at the address specified by the buyer within the legal period of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.

The purchased product will be delivered complete and in accordance with the specified qualities in the order, along with documents such as a warranty certificate and user manual, if any.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

If the buyer does not pay the purchase price or cancels it in the bank records, the seller's obligation to deliver the product ceases.

UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:

After the product is delivered, if it is determined that the credit card used for payment has been unauthorizedly used by third parties, and if the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at their own expense.

IF THE PRODUCT CANNOT BE DELIVERED DUE TO UNFORESEEN REASONS:

If unforeseeable force majeure events occur, preventing the delivery of the product within the specified period, the situation will be notified to the buyer. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the situation is resolved. If the buyer cancels the order and paid in cash, the payment will be refunded within 14 days. If the buyer paid by credit card and cancels, the product price will be refunded to the bank within 14 days, but it may take longer for the bank to transfer this amount to the buyer's account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

Before accepting delivery of the product or service, the buyer will inspect it and will not accept damaged or defective products from the shipping company. The received product or service will be deemed undamaged and intact. The buyer must carefully protect the product or service after delivery. If the right of withdrawal is to be exercised, the product or service should not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

The buyer may exercise the right of withdrawal from the contract within 14 days from the date of delivery to themselves or the person or organization at the specified address, without assuming any legal or criminal liability and without providing any reason, by notifying the seller through the contact information below.

CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY: VERDE DESIGN PROJECT APPLICATION INDUSTRY AND TRADE INC.

ADDRESS: Cihadiye Mah. 23078 Sokak No: 36/1. 07112 – AKSU / ANTALYA

E-MAIL: [email protected]

PHONE: 0-242-462 10 40

FAX: 0-242-462 12 33

DURATION OF THE RIGHT OF WITHDRAWAL:

If the purchased item is a service, the 14-day period starts from the date the contract is signed. In service contracts where the service has begun with the consumer's approval before the expiration of the withdrawal period, the right of withdrawal cannot be exercised. The costs arising from the exercise of the right of withdrawal are borne by the buyer. To exercise the right of withdrawal, a written notification must be sent to the seller by registered mail, fax, or e-mail within the 14-day period, and the product must not be used in accordance with the provisions of the "Products for Which the Right of Withdrawal Cannot Be Used" in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to third parties or the buyer, (in case the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of products invoiced on behalf of companies cannot be completed if the RETURN INVOICE is not issued.) Return form, the box of the products to be returned, packaging, and, if any, standard accessories must be delivered complete and undamaged. Additionally, in the return of gift or promotional items or campaign products, they must also be sent.

RETURN CONDITIONS:

The seller is obliged to refund the total amount and return the documents that put the buyer under obligation within a maximum of 10 days from the date of receipt of the withdrawal notice. If there is a decrease in the value of the goods due to the buyer's fault or if the return becomes impossible, the buyer is obliged to compensate for the damages of the seller in proportion to the fault. However, the buyer is not responsible for changes and deteriorations that may occur due to the proper use of the product within the withdrawal period. In campaigns organized by the seller due to the exercise of the right of withdrawal; the discount amount benefited within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

Products specially manufactured according to the buyer's request or clearly personalized for personal needs, products that are not suitable to be returned, and products that are not suitable for return for health and hygiene reasons cannot be returned according to the regulation.

PAYMENT AND DELIVERY:

For payment by bank transfer or EFT (Electronic Fund Transfer), our bank account information is as follows: T. İş Bankası IBAN: TR65 0006 4000 0016 2620 1585 You can make purchases with your credit cards through our website's online payment